"How Might We" (HMW)
HMW isn’t just another framework. It’s a powerful tool for reimagining the way we approach challenges across Customer Experience (CX), Customer Success (CS), and Go-To-Market (GTM). It encourages teams to think boldly, act swiftly, and align cross-functionally to create lasting impact.
With HMW, you’re not just solving problems; you’re designing a future that your team creates. This workbook is designed to help you ask the right questions at the right time, building the foundation for strategic innovation, deeper customer connections, and smarter business decisions.
workshop designed to help you
Embrace Curiosity
Prioritize Intention
Shift from certainty to possibility and uncover better solutions through questions.
Prioritize Intention
Prioritize Intention
Develop focused, strategic solutions that move you forward.
Collaborate Across Functions
Collaborate Across Functions
Align your CX, CS, and GTM teams to work together with a shared vision.
THE THREE PRINCIPLES OF THE "HMW" METHOD
Curiosity Over Certainty
Possibility Over Perfection
Possibility Over Perfection
Challenge assumptions and replace rigid answers with exploration and possibility.
Possibility Over Perfection
Possibility Over Perfection
Possibility Over Perfection
It’s not about getting things “perfect”, it’s about learning, experimenting, and growing.
Action Over Avoidance
Possibility Over Perfection
Action Over Avoidance
Don’t wait for the perfect solution; take action and iterate as you go.
Customer Experience Consulting: Keys to Win
Journey Mapping
Scale Your Teams With AI And Digital Solutions
CX and CS Strategy
We offer AI-driven support solutions that include comprehensive customer journey mapping, covering every aspect from the ground to the moon. All customer touch points are thoroughly evaluated as part of our CX and CS strategy, ensuring a robust approach to customer support.
CX and CS Strategy
Scale Your Teams With AI And Digital Solutions
CX and CS Strategy
We help you build and execute an outcome-based CX and CS strategy designed to enhance your Customer/Employee Experience through effective customer journey mapping. Our approach leverages AI-driven support solutions to maximize the value of your customer support initiatives and ensure you get the best out of your products and services.
Scale Your Teams With AI And Digital Solutions
Scale Your Teams With AI And Digital Solutions
Scale Your Teams With AI And Digital Solutions
We help you design and build AI-driven support solutions that enhance the customer journey mapping process. Our digital-first experiences, powered by AI, are tailored for both your agents and your customers, aligning with your CX and CS strategy.
TAKE YOUR FIRST STEP TO A NEW JOURNEY
Coaching or Consulting Session
Coaching or Consulting Session
Coaching or Consulting Session
A comprehensive session to develop effective business strategies or enhance your career. Designed around our "How Might We and Coachsulting framework"
HMW or Leadership Workshop
Coaching or Consulting Session
Coaching or Consulting Session
HMW isn’t just another framework. It’s a powerful tool for reimagining the way we approach challenges across Customer Experience (CX), Customer Success (CS), Leadership Growth, and Go-To-Market (GTM).
CS or CX Strategy Session
Coaching or Consulting Session
CS or CX Strategy Session
We help you build and execute an outcome-based CX and CS strategy designed to enhance your Customer/Employee Experience through expert lead journey mapping.